Should we have a Facebook page for our business?

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The owner of a groovy café near our office asked me this week whether it’s possible to delete posts on a Facebook page. I explained that it is, and then he went on to explain that this was a significant consideration for him in deciding whether or not to set up a Facebook page for his café. His real concern was that, if…

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Computer glitch leads to supermarket free-for-all

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Supermarket owner Glenn Miller is feeling a bit foolish at the moment. His Pak ‘N Save supermarket in Hamilton, NZ, unlocked itself at 8am on Good Friday with not a staff member in sight! I found this news report to be a fascinating case study in human nature. But whilst chuckling from a safe distance about such a whacky scenario (after all, it…

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Designing a Way Forward

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The human brain and our society are programmed to build upon our pre-established building blocks. This is very helpful, because we don’t have time to reinvent the wheel for every action or task we’re required to undertake. But it also means we tend not to think creatively and look at the bigger picture. We map out where we want to go, plan the…

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